We Welcome the Opportunity to Help You Achieve Your Goals
Whatever they may be – a brand new home for your family, a refinance of your current home to lighten your financial burden, a second mortgage to fund a renovation – Capital City Home Loans welcomes the chance to help you achieve your goals. Contact our experienced team of mortgage professionals today!
For new loans and referrals, please call 855.845.2433 or email info@cchl.com.
For general mortgage inquiries, please call 855.754.4339 or email info@cchl.com.
For questions regarding a current loan or payment, please call 1.855.232.8519 or email servicinghelpdesk@cchl.com. For more information, click here.
We also invite you to take a moment and fill out the form below.* Thank you for your interest in Capital City Home Loans. We look forward to working with you!
*When completing the form, do not disclose any financial or account-specific information. Once submitted, a team member will contact you at which point you may discuss your needs in further detail.
Consumer Request
Notice of Error (NOE) or Request for Information (RFI). If you believe there is an error (“Notice of Error”) or if you need additional information (“Request for Information”) relating to the servicing of your mortgage loan, you must send a written NOE or RFI to the following address:
50 Chastain Center Blvd
Kennesaw, GA 30144
Your NOE or RFI must include your name, loan number, and sufficient detail to inform us of the basis of your NOE or RFI. You may also reach us at 1-855-232-8519 or ServicingHelpdesk@cchl.com. Upon receipt of your request, Capital City Home Loans will log and provide an acknowledgement within 5 business days of receipt via mail, email, or fax. We will also provide a contact name or department, a reference name or number, a resolution date, and our toll-free escalation contact phone number at Capital City Home Loans. Our service commitment to our customers is to research and resolve no later than 30 days (excluding holidays, Saturdays, and Sundays) after Capital City Home Loans receive the applicable consumer request or complaint.
TCPA Consent Agreement
By providing your phone number, you consent and agree to being contacted by us regarding your loan inquiry and mortgage products and services at the telephone number provided. You agree that we may contact you via telephone or SMS, even if your telephone number is listed on a Do-Not-Call registry. This consent is not required to obtain our goods and services. If you prefer to be contacted by other means, please contact us via the information below.
Capital City Home Loans, LLC
50 Chastain Center Blvd
Kennesaw GA, 30144
(770) 963-3044 or (855) 754-4339